Support

FAQ

Q1: Do you have any MOQ for solar light order? Can I have a sample order for solar light? 
A: 1pc for sample checking is available. We welcome sample order to test and check quality. Mixed samples are acceptable.
 
Q2. Do you accept order via Alibaba?

A: Yes, we are Trade Assurance company, we accept order via alibaba.
 
Q3. What about the lead time?

A: Sample: 2-3 working days; >1000PCS: 8- 15 working days; >2000PCS: 15 - 30 working days
 
Q4. How do you ship the solar light and how long does it take to arrive?

A: We can ship the goods by any shipping company you want. Airline and sea shipping are also optional. The delivery time is 5-7 days by air, and 30-40 days by sea.
 
Q5. How to proceed an order for solar light?

A: Inquiry —— Quotation —— Confirm order ——Confirm payment —— Production —— QC pass —— Shipment

Q6. Is it OK to print my logo on solar light product?
A: Yes. MOQ 2000PCS, free charge. Please inform us formally before our production and confirm the design firstly based on our sample.
 
Q7. Do you offer guarantee for the products?

A: Yes, we offer one year warranty to our products.
 
Q8: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%. Secondly, during the guarantee period, for defective products, we will offer you spare parts to repair them or we can discuss the best solution according to real situation.

Hooree +86-13480685355